Terms and Conditions

1.- INTRODUCTION

This document, together with the documents referred to herein, sets out the terms and conditions governing the purchase of the products listed on our website www.boneandwhite.com.

We invite you to read these terms and conditions carefully before placing your order, as your order will be subject to them and, if you do not agree with them, you should not place an order.

These Terms and Conditions of Purchase may be amended, and the version in force at the time you place your order will apply to your purchase. The Terms and Conditions of Purchase will always be available on the Website, so you may access them whenever you wish.

2.- ABOUT US AND THESE TERMS AND CONDITIONS OF PURCHASE

2.1.- PIVIDAL CONSULTING S.L. (hereinafter, the "Supplier"), which operates this Website under the name BONEANDWHITE, is a Spanish company with registered address for notification purposes at Ciudad de Lugo 18 bajo, 15004, A Coruña, Spain, registered with the Alicante Commercial Registry, Volume 3428, Folio 198, Sheet A120056, Entry 3, and with Tax Identification Number (CIF) B54471982.

2.2.- In these Terms and Conditions of Purchase, the following terms shall have the meanings set out below:

a) “Order Confirmation”: refers to our email confirming that your order has been received and that we are preparing it for dispatch. We also use this term to refer to the order summary.
b) "Clauses": means the clauses contained in these Terms and Conditions of Purchase.
c) "Customer": refers to the person placing the Order.
d) "Your order is on its way": refers to our email informing you that your order has left our facilities. You will be able to track your order using the tracking code provided in this email.
e) "Contract": refers to an Order for a Product once expressly accepted by the Supplier by means of an Order Confirmation, in accordance with these Terms and Conditions of Purchase.
f) “Account”: refers to the account that the user must create on the Website in order to place any Order.
g) "Order": refers to the order placed on our Website for the purpose of purchasing our Products.

For the proper interpretation of these Terms and Conditions of Purchase, please note that:

The headings of the Clauses are for reference purposes only and shall not affect the interpretation of these Terms and Conditions of Purchase.
Words expressed in the singular shall include the plural and vice versa. Words expressed in a particular gender shall include all genders, and references to persons shall include individuals, companies, corporations, businesses or partnerships.
The words “includes” or “including” and similar expressions or words shall mean “without limitation”.

3.- USE OF OUR WEBSITE

3.1.- By using this Website and/or placing Orders through it, you agree to:

a) Use this Website only to make legally valid enquiries or place legally valid Orders.

b) Not place any false or fraudulent Orders. If we reasonably believe that an Order of this nature has been placed, we shall be entitled to cancel it and inform the relevant authorities.

c) Provide us with your email address, postal address and/or other contact details truthfully and accurately.

3.2.- By placing an Order through this Website, you declare that you are over 18 years of age and have the legal capacity to enter into contracts. If you do not meet these requirements, you must not use this Website.

3.3.- Placing an Order through this Website constitutes your unconditional acceptance of these Terms and Conditions of Purchase. You are responsible for reviewing the current version of the Terms and Conditions of Purchase before placing your Order.

3.4.- We reserve the right to deny and/or withdraw access to this Website at any time and without prior notice to users who breach these Terms and Conditions of Purchase.

3.5.- You must not misuse this Website by knowingly introducing viruses, Trojans, worms, logic bombs or any other technologically harmful or damaging programme or material. You must not attempt to gain unauthorised access to this Website, the server on which this Website is hosted or any server, computer or database connected to our Website. You agree not to attack this Website via a denial-of-service attack or a distributed denial-of-service attack.

A breach of this Clause may constitute an offence under applicable legislation. We will report any breach of such legislation to the competent authorities and cooperate with them in order to identify the attacker. Likewise, in the event of a breach of this Clause, your authorisation to use this Website will cease immediately.

We shall not be liable for any damage or loss resulting from a denial-of-service attack, virus or any other technologically harmful or damaging programme or material that may affect your computer, IT equipment, data or materials as a result of your use of this Website or your downloading of content from it or from any website to which it redirects.

4.- AVAILABILITY OF THE SERVICE AND PRODUCTS

4.1.- The Products offered through this Website are available for delivery to:

Mainland Spain and the Balearic Islands.

EU including Switzerland: Countries included: Germany, Austria, Belgium, Bulgaria, Cyprus, Croatia, Denmark, Slovakia, Slovenia, Estonia, Finland, France, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, the Netherlands, Poland, Portugal, the United Kingdom, the Czech Republic, Romania and Sweden.

(hereinafter, the "Territory").

4.2.- Our Website will only display Products that are subject to availability.

4.3.- In the event of cancellation of an Order, we will refund the amount paid as soon as possible using the same payment method through which we received it. An Order may be cancelled provided that it has not yet been dispatched, i.e. before you have received the “Your order is on its way” email. To cancel an Order, you may email us at info@boneandwhite.com or call us, providing the relevant Order details.

4.4.- We reserve the right to withdraw any Product from this Website at any time, as well as to modify and update our Product catalogue.

5.- FORMATION OF THE CONTRACT

5.1.- The information contained on this Website does not constitute an offer to sell, but rather an invitation to enter into a contract. No Contract shall exist between you and us in relation to any Product until your Order has been expressly confirmed by us in the Order Confirmation. If the Order has not been confirmed but all or part of the amount due has already been received, the full amount received will be refunded to you.

5.2.- To place an Order, you must follow the purchasing procedure described in Clause six and click on the "Place Order" button. You will then receive an Order Confirmation email confirming that your order has been received and that we are preparing it for dispatch. We also use this email to provide the order summary. The contract for the purchase of a Product between you and us (the "Contract") shall only be concluded once we send you this Order Confirmation.

5.3.- You will be informed that the Product is being dispatched (Email: “Your order is on its way”) and you will be able to track it using a tracking code provided in the same email.

5.4.- Only the Products listed in the Order Confirmation shall be covered by the Contract. We shall not be obliged to supply you with any Product that may have been included in an Order until we confirm its dispatch by means of an Order Confirmation.

5.5.- Contracts concluded in the manner described above will be stored on our Website. You may access the Contracts you have entered into with us through the "My Account" section.

5.6.- The Contracts, as well as each step of the purchasing procedure, may only be concluded in Spanish.

6.- PURCHASING PROCEDURE

To purchase any of our Products through this Website, you must follow the steps below:

a) Registration of your details “Create Account”

To place an Order, you must create an Account by entering your personal details in the relevant form and choosing a password. You will be responsible for keeping your password confidential. During the registration process, you will be required to expressly accept these Terms and Conditions of Purchase, as well as our Privacy Policy. If you have already registered on our Website, you will only need to “Log in” by entering your username (your email address) and the password you chose when registering. If you do not provide us with all the information we require, we will not be able to process your Orders.

b) Product selection

Go to the Products section and click on the image of your choice to view the Product and its main features. Add the Products you wish to purchase to your shopping basket and repeat the process as many times as you wish. Once you have completed your selection, you can click on the "Place Order" button to continue with the purchasing process.

c) Delivery details

In this section, you must complete the available fields to specify the desired delivery location. You may choose between home delivery or delivery to a collection point selected within the Territory.

d) Choice of payment method

In the next step, you must choose the payment method that best suits you from those available on the Website, as detailed in Clause nine. Depending on the method selected, you will be asked to complete the relevant fields required for that payment method. You will also have the option of requesting an invoice, in which case you must email Info@boneandwhite.com providing the necessary tax details.

e) Placing the Order

At this stage, the next step is to place the Order and make the payment. To do so, you must:

Click on the "Shopping Basket" button at the top of the page.
Check all the details of your purchase: Products, quantities, delivery address, total amount, etc. Please check that all the details are correct and, if you identify any error, use the "Edit details" button.
Once you have checked that all the details are correct, click on the "Place Order" button.
Enter the necessary details to make the payment (your card or PayPal account details, or Apple Pay account).
Click on the "Place Order" button to complete the purchase process. Once we have received your purchase offer, you will receive an Order Confirmation by email (if you do not receive this confirmation within 24 hours of placing the Order, please contact us at info@boneandwhite.com). We will review your purchase and verify that it meets all the requirements for processing. If so, you will then receive an email confirming that your Order is being prepared for dispatch.

If, after placing an Order, you discover that it contains an error, please notify us immediately at info@boneandwhite.com. Otherwise, we cannot guarantee that the Order will be modified in accordance with your instructions.

7.- DELIVERY

7.1.- We will deliver the Products to the delivery address specified in your Order and located within the Territory, or to the collection point indicated closest to your home, as selected by you during the purchasing process. In order to optimise the delivery process, the address you provide must be an address where delivery can be made during normal business hours. We shall not be responsible for any errors or losses arising from delivery where the delivery address you have entered does not correspond to the desired delivery location. Our delivery service guarantees one home delivery attempt. If delivery cannot be completed, a notification will be left and we will provide you with the details of the nearest collection point where you can collect your Order from that same day. If there is no collection point within a radius of less than 5 km from the requested address, we will make up to 3 additional delivery attempts. Once the Order is at a collection point, you will have up to 10 days to collect it. If you fail to collect the Order or the delivery attempts are unsuccessful and the Order is returned to our warehouse, all costs arising from these delivery and return attempts will be charged to the Customer.

7.2.- We will endeavour to deliver your Order within:

5 to 7 days for deliveries to Mainland Spain and the Balearic Islands

10 to 12 days for deliveries to the EU

from the date of the “Your order is on its way” notification and, at the latest, within 30 calendar days from that dispatch confirmation. If, for any reason, we are unable to meet the maximum delivery period, we will inform you of this and give you the option to proceed with the purchase by agreeing on a new delivery date, or to cancel the Order and receive a full refund of the price paid.

7.3.- For the purposes of these Terms and Conditions of Purchase, "delivery" or the delivery of the Order shall be deemed to have taken place when receipt of the Order is signed (by any digital means) at the agreed delivery address or, where the recipient is unavailable, on the date the Order is collected from the collection point selected by the courier company or the Customer during the purchasing process.

7.4.- At the time of delivery of the Order, the recipient must show their identification document to the carrier, sign the delivery note and request a copy of it from the carrier. This delivery note must be kept for the purposes of making any claim and/or exercising the right of withdrawal.

7.5.- If an Order is delivered with visible damage to the external packaging, the delivery note must not be signed as being received in good condition. Instead, a claim must be made immediately to the carrier by including a written reservation on the delivery note. We will also require a photograph as evidence, which can be sent to support@boneandwhite.com.

7.6.- We dispatch orders in our standard packaging, with the Product properly protected.

7.7.- Please take care not to damage the contents of the package when opening it, particularly when using sharp instruments. We will endeavour to indicate on all packages the recommended location for opening the box.

7.8.- If you are unavailable to receive your Order, we will leave a notice with instructions for collection or for a second delivery attempt. In any event, you will have a maximum period of 10 calendar days to collect your Order from a collection point, starting from the date on which you are informed that your Order is available. If you fail to collect the Order within this period, we will understand that you wish to withdraw from the Contract and we will consider the Contract terminated. As a result of the termination of the Contract, we will refund the difference between the price paid for the Products included in the Order and the reasonable costs incurred as a result of the failed delivery, storage costs and the return of the Order. The refund of this difference will be made as soon as possible and, in any event, within a maximum period of 30 calendar days from the date on which, in accordance with this Clause, we consider the Contract terminated.

7.9.- When placing the Order, you may indicate that it is a gift and add a personal message, which can be completed during the purchasing process or by sending an email to info@boneandwhite.com.

7.10.- Products are not delivered on Saturdays, Sundays or national, regional or local public holidays.

7.11.- If you receive damaged or defective goods, you must report the relevant issue within a maximum period of 48 hours from receipt of the Order.

8.- TRANSFER OF RISK AND OWNERSHIP OF THE PRODUCTS

8.1.- The risk in the Products shall pass to the Customer from the moment of delivery or, where delivery is not possible for reasons attributable to the Customer, from the moment the Products are made available to the Customer at the agreed delivery location.

8.2.- You will acquire ownership of the Products when we receive full payment of all amounts due in relation to them, including delivery costs, or upon delivery if delivery takes place at a later date.

9.- PRICE AND PAYMENT

9.1.- The price of each Product shall be the price displayed on our Website at the relevant time, except in the event of an obvious error. Although we endeavour to ensure that all prices displayed on the Website are correct, errors may occur. If we discover an error in the price of any Product you have ordered, we will inform you as soon as possible and give you the option of reconfirming your Order at the correct price or cancelling it. If we are unable to contact you, the Order will be deemed cancelled and any amounts already paid will be refunded in full.

We shall not be obliged to supply you with any Product at an incorrectly lower price (even if we have sent you an Order Confirmation) if the pricing error is obvious and unequivocal and could reasonably have been recognised by you as an incorrect price.

9.2.- The prices of the Products displayed on this Website include VAT but exclude delivery costs, which will be added to the total amount during the payment process. Depending on the delivery location of the Order, delivery costs shall be as follows:

	Standard < 5Kg	Standard 5-15 kg	Standard > 15kg
Spain (excluding Canary Islands)	5.9 €	8.9 €	12.9 €
Continental Europe	8.9 €	12.9 €	19.9 €
Rest***	12.9 €	24.9 €	39.0 €

*For all countries outside the European Union, Bone and White will cover the delivery costs, but all local costs relating to customs, taxes, duties or other local procedures required for the delivery of the Order will always be borne by the Customer. If the Customer refuses to pay these costs and the Order has to be returned to its origin, Bone and White may charge the Customer for all costs arising from this process.

In the event of breakage or damage to any items in the Order, the items will NOT be replaced. Instead, the corresponding amount will be refunded to the original payment method.

9.3.- The Supplier reserves the right to modify its prices, as well as delivery costs, at any time. Any changes to prices and/or delivery costs will not affect Orders for which we have already sent an Order Confirmation.

9.4.- The Customer must make payment by credit or debit card (Visa, MasterCard, American Express or Visa Electron), or through PayPal or Apple Pay. The card used for payment must be issued by a Spanish bank or savings bank, or by a branch or subsidiary of a foreign financial institution established in Spain.

9.5.- To enter the details of a card, PayPal account or Apple Pay account, you must have the right to use them, and the card or account must have sufficient funds to cover the payment. You are responsible for ensuring that all information provided for the purpose of purchasing Products is correct.

9.6.- In order to guarantee the confidentiality and security of the data entered on the Website to make payments, we use the SSL (Secure Socket Layer) protocol to ensure a secure connection between the Customer and our server. By using the SSL protocol, the following is guaranteed:

a) That the Customer is communicating their data to the Supplier's server and not to any other server.
b) That the data transmitted between the Customer and our server is encrypted, preventing it from being read or manipulated by third parties.

10.- RETURNS AND EXCHANGES POLICY

A. Right of withdrawal

In accordance with applicable legislation, if you are contracting as a consumer, you may withdraw from the Contract without giving any reason within 14 calendar days from the date of delivery of the Product, when you acquire physical possession of it. Returns of items purchased specifically on request outside the current online catalogue are not possible, as in many cases these items are manufactured exclusively for that specific order and cannot be returned.

The steps to follow are as follows:

(1) Notification of withdrawal

To exercise your right of withdrawal, you must notify us of your decision to withdraw from the Contract by means of an unequivocal statement (for example, a letter sent by post, fax or email). You may use the withdrawal form available on our Website, although its use is not mandatory.

You also have the option of completing and submitting the withdrawal form electronically or sending any other unequivocal statement to the email address indicated below. If you choose this option, we will promptly acknowledge receipt of your withdrawal by email.

In all cases, your withdrawal notification must identify the Order and Contract in respect of which you are exercising your right of withdrawal.

To comply with the withdrawal period, it is sufficient for the communication concerning your exercise of this right to be sent before the relevant period expires.

(2) Return of the Product

After notifying us of your decision to withdraw, you must return the Product to which the withdrawal relates to the postal address indicated above, without undue delay and, in any event, no later than 14 calendar days from the date on which you notify us of your decision to withdraw from the Contract. The deadline shall be deemed met if you return the Products before this period has expired.

The return or exchange of a Product must be carried out using our courier service, the cost of which shall be paid by the Customer (€9 per box in Spain, €15 per box in EU countries, €25 per box for non-EU countries), and shall under no circumstances be borne by Bone & White, even if we manage the return process.

For HEAVY GOODS orders, the return cost shall be €20 per box or €49 per pallet for Spain and the Balearic Islands. The return cost for HEAVY GOODS in Europe shall be €29 per box or €69 per pallet.

For a Product return or exchange to be accepted, the Products being returned must NOT have been used and must be returned in the same condition in which they were delivered, with their original packaging and labels. The return must be made using the same box or packaging used for delivery, ensuring that the Products are returned in perfect condition.

No refund will be made if the Products have been used beyond merely opening them or if they have suffered any damage or deterioration. You must therefore take care of the Products while they are in your possession.

If you arrange the return yourself, the Customer assumes responsibility for sending the Products back in the same condition in which they were received. Any items that arrive broken or damaged will be charged to the Customer, where applicable.

Consequences of withdrawal:

In the event of withdrawal by you, we will refund all payments received, except for the transport costs (incurred for the delivery and return), without undue delay and, in any event, no later than 14 calendar days from the date on which you inform us of your decision to withdraw from the Contract. We will make the refund using the same payment method you used for the original transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of the refund.

Notwithstanding the above, we may withhold the refund until we have received the Product or until you have provided proof that you have returned it, whichever occurs first.

In the event of withdrawal, you shall bear the direct cost of returning the Products. Bone and White may provide you with a courier service for the return, but shall under no circumstances bear the cost of returning the Order.

B. Return of defective Products

If you consider that, at the time of delivery, the Product does not conform to the Contract because it has a defect or fault, you must contact us as soon as possible and no later than 48 hours after receipt of the Order by telephone or email, providing the identifying details of the Product, as well as the Order, and attaching photographs showing the defect or fault. Providing photographs will be essential for the return process.

Once we receive your notification, we will contact you as soon as possible to inform you of the date on which a courier will come to the address you provide to collect the Product.

After the Product has been collected, we will examine it carefully and inform you by email, within a reasonable period, whether the return is applicable or, if you prefer, whether the Product can be replaced. The return or replacement of the Product will be carried out as soon as possible and, in any event, within 30 days of the date on which we send you an email confirming that the return or replacement of the non-conforming Product is applicable.

Any amounts paid for Products returned due to a genuine defect or fault will be refunded in full, including the delivery costs incurred in delivering the Product to you. The refund will be made using the same payment method used for the purchase.

If the return process does not comply with the instructions in this section in terms of timing and procedure, we reserve the right not to refund the defective item.

C. Legal guarantee

In accordance with Royal Legislative Decree 1/2007 of 16 November, approving the consolidated text of the General Law for the Protection of Consumers and Users, the Supplier shall be liable for any lack of conformity that becomes apparent within two years of delivery. The Customer must inform us of the lack of conformity within two months of becoming aware of it.

11.- LIABILITY

Unless expressly provided otherwise in these Terms and Conditions of Purchase, our liability in relation to any Product purchased through this Website shall be strictly limited to the purchase price of that Product.

However, our liability shall not be excluded or limited in the following cases:

a) In the event of death or personal injury caused by our negligence;
b) In the event of fraud or fraudulent misrepresentation; or
c) In any matter where it would be illegal or unlawful for us to exclude, limit or attempt to exclude or limit our liability.

Without prejudice to the provisions of the preceding paragraph and to the extent legally permitted, and unless otherwise stipulated in these Terms and Conditions of Purchase, we shall not accept liability for the following losses, regardless of their origin:

loss of income or sales,
loss of business;
loss of actual or anticipated profits;
loss of anticipated savings or loss of contracts;
loss of anticipated savings;
loss of data;
loss of customers;
loss of reputation;
loss of operating time;
any indirect or consequential loss.

Due to the open nature of this Website and the possibility of errors occurring in the storage and transmission of digital information, we do not guarantee the accuracy or security of information transmitted or obtained through this Website, unless expressly stated otherwise on the Website.

All descriptions of Products appearing on this Website are provided as presented and without express or implied warranties regarding them.

The provisions of this Clause shall not affect your legal rights as a consumer and user, nor your right of withdrawal.

12.- COMPLAINTS MANAGEMENT

12.1.- We will fulfil our obligations under these Terms and Conditions of Purchase with reasonable care and diligence.

12.2.- The satisfaction of our Customers is of the utmost importance to us, so you may contact us at any time. Our contact details are available on the Website. We will endeavour to respond to your enquiries within a reasonable timeframe and keep you informed of any developments regarding your enquiry or complaint.

12.3.- In the event of a complaint, it would be helpful if you could provide us with as precise a description as possible of the reason for your complaint and, where applicable, a copy of your Order or Order Confirmation. On certain occasions, your emails may be automatically redirected to our spam folder or you may not receive our emails for the same reason.

13.- PERSONAL DATA PROTECTION

We process personal information in accordance with our Privacy Policy, which you can access in the relevant section of our Website. Use of the Website implies your consent to such processing and your guarantee that the data provided is truthful and accurate. Customer Privacy Policy

14.- NOTIFICATIONS

14.1.- Any notification relating to a Contract shall be made in writing and delivered physically, by registered post, postage prepaid, or by email to the relevant party at the postal or email address provided by that party.

14.2.- By using this Website, you agree that most communications with us will be electronic. For contractual purposes, you consent to the use of this electronic means of communication and acknowledge that all contracts, notifications, information and other communications that we send to you electronically comply with the legal requirement for communications to be in writing.

15.- ASSIGNMENT OF RIGHTS AND OBLIGATIONS

15.1.- The Contract is binding on both you and us, as well as on our respective successors, assignees and legal successors.

15.2.- You may not transfer, assign, charge, subcontract or otherwise transfer a Contract or any of the rights or obligations arising from it to or in your favour without obtaining our prior written consent.

15.3.- We may transfer, assign, charge, subcontract or otherwise transfer a Contract or any of the rights or obligations arising from it to or in our favour at any time during the term of the Contract, in which case we will notify you in writing. Such transfers shall in no way affect your contractual rights or any rights you may have under applicable law as a consumer.

16.- FORCE MAJEURE

16.1.- We shall not be liable for any failure, impediment or delay in performing a Contract attributable to any force majeure event, including, without limitation, any natural disaster, actions of third parties (including, by way of example and without limitation, hackers, distributors, governments and local, supranational and quasi-governmental authorities), insurrections, riots, civil unrest, wars, hostilities, military operations, national emergencies, terrorism, piracy, detentions, arrests by competent authorities, strikes, lockouts, epidemics, fires, explosions, storms, floods, drought, weather conditions, earthquakes, natural disasters, accidents, mechanical breakdowns, third-party software, the unavailability of or problems with public utilities (including electricity, telecommunications or internet supply issues), shortages or unavailability of supplies, materials, equipment or transport (“Force Majeure Events”), regardless of whether such circumstances could have been foreseen.

16.2 Either party may terminate the Contract immediately by written notice if the Force Majeure Events do not cease within 5 working days. In such circumstances, neither party shall be liable for the termination (except in relation to the refund of the price of a Product that has been paid for but not delivered).

17.- WAIVER

Any delay by either party in exercising any right provided for under these Terms and Conditions of Purchase or under a Contract shall not affect or constitute a waiver of that or any other right. Nor shall it prejudice any rights or remedies relating to that right or modify or reduce the rights established by these Terms and Conditions of Purchase or by a Contract.

18.- SEVERABILITY

If any of the Clauses of these Terms and Conditions of Purchase is declared null, invalid or unenforceable by a final decision of a competent authority, such nullity, invalidity or unenforceability shall not affect the remaining Clauses in any way, whether in whole or in part, which shall remain in full force and effect provided that these Terms and Conditions of Purchase or the Contract remain in force without the Clause deemed unenforceable.

19.- ENTIRE AGREEMENT

These Terms and Conditions of Purchase and any document referred to herein constitute the entire agreement between you and us in relation to the subject matter of the Contract and supersede any other prior agreement, arrangement or promise made between you and us, whether orally or in writing.

20.- AMENDMENTS TO THE TERMS AND CONDITIONS OF PURCHASE

20.1.- We reserve the right to review and amend these Terms and Conditions of Purchase at any time.

20.2.- You will be subject to the version of these Terms and Conditions of Purchase in force at the time you use this Website or place each Order, unless we are required by law or by a decision of the competent authorities to make changes to these Terms and Conditions of Purchase with retroactive effect, in which case such changes may also affect Orders you have previously placed.

21.- APPLICABLE LAW AND JURISDICTION

21.1.- The use of our Website, these Terms and Conditions of Purchase and the Contracts for the purchase of Products through the Website shall be governed by Spanish law.

21.2.- In the event of any dispute or disagreement arising from the purchase of Products through this Website and/or these Terms and Conditions of Purchase, and for the resolution of any disputes, the parties agree, at their free choice and waiving any other jurisdiction or venue to which they may be entitled, to submit to the courts and tribunals of the city corresponding to the Customer's place of residence.

21.3.- If you are contracting as a consumer, nothing in this Clause shall affect the rights granted to you as such under applicable legislation.

In compliance with Regulation (EU) No. 524/2013 of the European Parliament and of the Council of 21 May 2013, we inform you that through this link you can access the online dispute resolution platform for consumer disputes in the event of a disagreement regarding your purchase where we have been unable to reach a prior agreement to resolve the dispute. The contact point for online dispute resolution will provide the necessary assistance to resolve the dispute through this platform.

Terms and conditions